Shipping | Pelican Pouch

GENERAL

We're committed to ensuring that your order is delivered to you in a timely manner.

Please ensure that you enter the correct shipping address, when placing an order. If you discover that you entered an incorrect address, please contact us as soon as possible after placing the order, so as we can try to assist.

PLEASE NOTE:

We may only be able to update your shipping address within 24 hours of the order being placed.

Once your package has shipped, we won't be able to make any further amendments to your address.

SHIPPING TIMES

We offer free standard shipping Australia wide.

All orders are processed within 24 hours of being received and are sent either by Australia Post or through a local courier company.

Once shipped, you should receive your order within 3-8 business days.

TRACKING YOUR ORDER

Once your order is shipped, you will receive a tracking number via the email you registered. This tracking number allows you to monitor the location of your package and advises of the expected delivery date.

LOST OR DAMAGED PACKAGES

In the rare event your order is lost or damaged during transit, please contact our customer support team at info@PelicanPouch.com.au and we will work with our shipping partners to resolve the issue for you.

RETURNS AND REFUNDS

Please refer to our Returns and Refund Policy for further information about this.

If you have any questions or concerns about our shipping policy or your specific order, please contact our customer support team at info@PelicanPouch.com.au

By placing an order with Pelican Pouch, you agree to the Terms and Conditions outlined in this Shipping Policy.