WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE,  SO IF YOU RECEIVE IT, AND ARENT COMPLETELY HAPPY, WE'RE HERE TO HELP.

We offer returns within 30 days of purchase, from the date of delivery.

You can return your product for a refund, store credit or a different product of your choice to the same value.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

Please inspect your purchase when you receive it and contact us immediately if your purchase is damaged, defective or if you received the incorrect product.

If your item is damaged, defective or incorrect, we will arrange for a new item to be sent to you or issue you a full refund, once the original product is returned to us. 

If you are returning an item due to change of mind, then return postage will be at your own cost. 

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To start a return, please contact us at: info@PelicanPouch.com.au and quote your order number, full name and suburb that your order was sent to. Please include a brief description of why you are wanting to return your purchase. 

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Once your item is returned to us, we will inspect it, advise if your return has been accepted and provide further information about what will happen next. 

​If your return is approved, we'll immediately process your refund or arrange for a replacement product to be shipped to you. If you choose a refund, your payment will be refunded to your original payment method within 5-10 business days

 

Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 7 days have passed since we’ve approved your return, but you haven't received your refund, please contact us at info@PelicanPouch.com.au