FREQUENTLY ASKED QUESTIONS

If you have a question that isn't answered below, please email us at info@pelicanpouch.com.au and we'd be happy to answer it for you. ​

How do I care for my Pelican Pouch? 

If your Pelican Pouch gets dirty, simply wipe it down with a clean cloth. For messier situations, it can be hosed out and left to dry, or wiped dry with a clean towel. 

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​​​​Where are your bags shipped from? 

Our bags and accessories are shipped directly from our warehouse on the Gold Coast, Queensland, Australia. We quality check every order before it's sent, to ensure you receive the highest quality product.

To ensure you receive your bags as quickly as possible, we ship all packages via Australia Post. You should receive your package in 3-6 business days after your order has been placed. This timeframe is a guide, as any delays with the delivery of your purchase once your order has been shipped, is out of our control. You'll receive a Tracking Number to track the location of your package and the expected delivery date. ​​

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What are your Pelican Pouch bags made from? 

We offer a variety of coastal inspired Pelican Pouch bags. 

 

Our Peli-Pouch bags are made from EVA (Ethylene-vinyl acetate copolymer), a durable, long lasting material that's also water and sand resistent, crack resistent, lightweight, sturdy and flexible. 

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Our Neoprene bags are made from Neoprene or Perforated Neoprene and reinforced with marine grade rope handles - the same material used for wetsuits. 

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Do you offer Gift Cards? 

Currently we are not offering Gift Cards, however we are looking at implementing this very soon. We'll announce when these are available on our socials, so be sure to follow us on Facebook, Instagram and Tik Tok for updates. ​

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What is your Refund Policy?

We want you to be happy with your purchase, so if for some reason you're not, we're here to help. You can read through our Refund Policy here, however if a concern is not covered under these terms, then we'll be happy to consider each situation on a case by case basis to ensure we reach an outcome that you're happy with.